- Details of the Service Provider:
Name of contractor: Judit Czinkné Poór sole proprietor
Registered office: 8400 Ajka, Rákóczi Ferenc utca 2. 2. em. 4. a.
Premises: 8451 Ajka-Padragkút, Padragi út 57.
Tax number: 79126603-1-39
Registration number: 50100277
Body keeping the register: National Tax and Customs Office
Body keeping the register: Pest County Government Office
Phone number: +3630/654 0376
E-mail address: mezesmanna@gmail.com
There is no code of conduct for the Service Provider under the Act on the Prohibition of Unfair Commercial Practices against Consumers. The Service Provider is a member of the Veszprém County Chamber of Commerce and Industry.
- Key definitions:
- Service provider: the natural or legal person or entity without legal personality providing the service. The workshop is organized by.
- Consumer: a natural person acting for purposes other than his/her self-employed occupation and economic activity.
- Contract for the provision of services: any contract, other than a contract of sale, under which the business provides or agrees to provide a service to the Participant and the Participant pays or agrees to pay the consideration for the service.
- Participant: a person using the Service Provider’s services who wishes to participate in a workshop organized by the Service Provider.
- Availability of the General Terms and Conditions:
The Service Provider shall send the current General Terms and Conditions by electronic mail to the Participants applying for the workshop.
- Content of the General Terms and Conditions:
The present General Terms and Conditions contain the rights and obligations of the Participant using the services provided by the Service Provider, the terms of the agreement between the contracting parties. The General Terms and Conditions apply to the registration for and attendance at a workshop organised by the Service Provider and to the use of the service. These Terms and Conditions are in accordance with Article 5.
(1.) of the General Terms and Conditions of Contract, and contain information and regulations in accordance with the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. Certain provisions of these General Terms and Conditions apply only to Participants acting as Consumers.
The present General Terms and Conditions contain provisions in accordance with Act LXXVII of 2013 on Adult Education and Government Decree 11/2020 (II.7.) on the implementation of the Adult Education Act, and are concluded with the content specified in the legislation.
The Participant, if he/she wishes to use the services of the Service Provider, is obliged to accept the provisions of these General Terms and Conditions, which he/she may do by means of an electronic confirmation letter. Upon acceptance of the provisions of these General Terms and Conditions, a contract is concluded between the Service Provider and the Participant in accordance with these General Terms and Conditions. If the Service Provider duly sends the Participant a document entitled “these General Terms and Conditions” prior to the payment of the participation fee, but the Participant does not send the Service Provider any feedback regarding the acceptance of the General Terms and Conditions, but pays the participation fee to the Service Provider, the Participant shall be deemed to have accepted the provisions of the General Terms and Conditions.
- Scope of the General Terms and Conditions:
These General Terms and Conditions shall enter into force on 20.08.2018. The provisions of these General Terms and Conditions shall apply to all Participants and workshops from the date of entry into force.
The Service Provider reserves the right to amend the provisions of these Terms and Conditions. In the event of any amendment, the Terms and Conditions in force and in effect at the time the application is submitted shall apply.
The General Terms and Conditions cover the services provided by the Service Provider, as specified below: participation in a workshop. The services provided by the Service Provider are available to persons who have registered in advance for a workshop advertised by the Service Provider, have confirmed acceptance of their registration by the Service Provider, have paid the participation fee to the Service Provider and have accepted the provisions of these General Terms and Conditions.
The General Terms and Conditions govern the rights and obligations of the contracting parties in relation to the services described above.
- Establishment of the contract:
The legal relationship between the Participant and the Service Provider is established by the acceptance of these Terms and Conditions, which define the rights and obligations of both parties.
The contract is concluded electronically, with the Participant applying for the workshop, sending the application and the Service Provider confirming it (expressly accepting the Participant’s offer) to the e-mail address provided by the Participant, subject to the provisions of data protection. The Service Provider has the right to withdraw from the contract even after the confirmation has been returned, for reasons beyond its control (e.g.: the service is no longer provided, illness, force majeure, etc.).
The Service Provider will inform the Participants about the topics, dates and venues of the workshop on its social networking pages and by e-mail. The Service Provider is not responsible for any mistakes or incorrect information.
The Service Provider will accept applications by e-mail, during which the Participant will provide personal data (name, address, e-mail address, telephone number).
By submitting an application, the Participant expressly acknowledges that his/her offer is deemed to have been made and that his/her declaration shall be subject to payment in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions.
Upon receipt of the application by the Service Provider, the Service Provider will confirm the application by e-mail and inform the Participant of the information regarding the payment of the participation fee.
(If the e-mail confirming receipt of the application is not received by the Participant within 48 hours, the Participant shall be released from the obligation to submit an offer and shall not be obliged to use the service ordered.)
The Participant accepts that the contract concluded in this way shall not be deemed to be concluded in writing and shall be governed by the law of Hungary. The contract shall be governed by the provisions of these General Terms and Conditions.
The contract shall be concluded in Hungarian, the Service Provider shall store the applications in electronic form, the contract shall not be filed in any other way.
Participants are required to provide their own real data when applying. In the event of false data or data that can be linked to another person provided during registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the Participant uses its services on behalf of another person, using the data of another person.
The Service Provider shall not be held liable for any problems resulting from incorrect, incomplete or inaccurate data provided by the Participant, given that the Service Provider shall always provide the Participant with the opportunity to check the data during the registration process.
The Service Provider will not pay a stipend to the Participant.
The Service Provider does not receive any subsidies from the budget or from European Union sources for the organization of the training.
- Possibility to correct data entry errors:
During the registration process, the Participant has the possibility to correct or delete the data provided.
If the Participant wishes to modify the data provided after sending the application, he/she can notify the Service Provider of this using the contact details provided in these General Terms and Conditions.
By finalizing the application, the Participant acknowledges that the Service Provider cannot be held liable for any damages resulting from the Participant’s incorrect data entry or from inaccurately provided data.
An inaccurately entered e-mail address or a full mailbox may result in no confirmation, which may prevent the conclusion of the contract. In such cases, the Service Provider will attempt to contact the Participant by other means.
- Obligations of the Participant:
The Participant agrees to attend the workshop for which he/she has registered and to pay the participation fee to the Service Provider.
The Participant undertakes not to engage in any conduct that would prejudice or harm the rights or legitimate interests of other participants in the workshop and the Service Provider. The Participant shall be liable for any damage caused in accordance with the rules of civil law.
The Service Provider shall be entitled to prohibit the Participant from further participation in the workshop if the Participant endangers the other participants of the workshop or the instructor or regularly disrupts the workshop by his/her behavior, thus preventing its contractual performance.
The Service Provider is entitled to change the location, date and subject of the workshop. If the Participant does not accept the modification or any of the modifications, this fact may result in the termination of the contract concluded under these General Terms and Conditions.
By accepting these General Terms and Conditions, the Participant declares that the information provided during the application process is correct.
- Obligations of the Service Provider:
The Service Provider undertakes to organize and hold the workshop in accordance with these Terms and Conditions.
The Service Provider shall be obliged to fulfil its data reporting and statistical reporting obligations through the Adult Education Data Reporting System in accordance with the provisions of Act LXXVII of 2013 on Adult Education, if the workshop organized by it is considered adult education.
- Participation fee:
The Participant shall pay a fee for the use of the services. The participation fee will be indicated in the workshop advertisements or brochures. The participation fees indicated are valid consumer prices in Hungarian Forint. The price of the service does not include General Sales Tax, as the Service Provider carries out its activities as a subject to VAT opting for VAT exemption.
The Service Provider reserves the right to change prices.
After the confirmation sent by the Service Provider, the final amount of the participation fee to be paid will not change. However, it may happen that, due to a technical error or a clerical error, the price displayed on social networking sites, in the brochure, in advertisements or in e-mails is significantly different from the market price. In such a case, the Service Provider will contact the Participant by electronic message before providing the ordered service in order to agree on the price. Such applications will not be considered valid by the Service Provider, and the Service Provider will not be liable for any damages resulting from them. The Service Provider will make every effort to ensure that the participation fees are accurately indicated. If, despite all due care, an incorrect price is indicated, the Service Provider shall not be obliged to provide the service at the incorrect price.
The Participant agrees to receive the invoice for the amount of the participation fee only by electronic means to the electronic mail address provided by him/her. The Participant must ensure that the invoice can be delivered electronically and that technical settings (e.g. firewalls) do not prevent this. In the event of a change of e-mail address, the Participant must notify the Service Provider by e-mail.
- Payment and cancellation conditions:
The Participant shall pay the participation fee by bank transfer (advance payment) to the Service Provider. Participation in the training is subject to the receipt of the participation fee in the bank account of the Service Provider.
Payment in advance by bank transfer: the Participant transfers the participation fee to the Service Provider’s bank account. Once the amount has been credited to the Service Provider’s bank account, the Participant shall be entitled to participate in the workshop.
The Service Provider, in compliance with its statutory obligations, draws the Participant’s attention to the fact that the contractual declaration (sending the application for the workshop) entails a payment obligation in favor of the Service Provider.
The Participant is entitled to cancel his/her participation in the workshop by unilateral declaration to the Service Provider, without obligation to give reasons.
- If the cancellation is made more than 7 calendar days before the workshop date (excluding weekends), the Service Provider will refund the full amount of the participation fee to the Participant’s bank account.
- If the cancellation takes place more than 3 calendar days (but less than 6 calendar days) before the workshop date, the Service Provider will refund 50% of the participation fee to the Participant’s bank account.
- If the cancellation is made within 2 calendar days prior to the workshop, the Service Provider will not refund the participation fee.
If the Service Provider considers that the presence of a Participant at the workshop is not useful for the Participants because of his/her behavior or manifestations, he/she may be asked to leave. In this case the Service Provider is not obliged to refund the participation fee.
If the Participant fails to attend the workshop, the session is deemed to have been held for him/her, the amount paid cannot be used for any other purpose and is not refundable, and the Participant shall pay the full workshop fee to the Service Provider.
If the Participant is unable to attend the workshop due to unforeseen occupation, illness or other reasons, he/she may transfer the possibility to participate in the workshop to another person, provided that the Service Provider is informed in advance. The Service Provider is not responsible for the content of the agreement between the Participant and the new Participant and for the settlement of the participation fee between them.
If the Service Provider, through its own fault or through no fault of its own, is delayed in providing all or part of the service, fails to appear at the agreed time, is unavailable, the workshop cannot start due to its fault or is cancelled, it is obliged to make up for the delay and to hold the cancelled event on a new date.
- Time of performance, use of the service:
The completion date is the date of the workshop.
The Participant acknowledges that the Service Provider undertakes to provide the service in accordance with professional and ethical rules, to the best of its knowledge and experience, taking into account the interests of the Participant, and does not undertake to achieve any results based on the information provided at the workshop. The information provided at the workshop does not constitute or replace professional advice. The Service Provider shall not be liable for any disputes that may arise in this connection.
Participants acknowledge that photography or video recording is prohibited during the workshop. It is also forbidden to record what is said by any means capable of recording sound or images without the prior written consent of the Service Provider. Participants may only make recordings during the workshop with the prior consent of the Service Provider and other Participants.
The Participant also acknowledges that the documents and information provided by the Service Provider during the workshop may not be forwarded, reproduced or circulated to third parties. The documents and information referred to are the exclusive intellectual property of the Service Provider, and any use is only possible with the prior written permission of the Service Provider.
If the training qualifies as adult education, the Participant is obliged to provide the Service Provider with the data required by law in accordance with Act LXXVII of 2013 on Adult Education, without which the Participant may not participate in the training. The Participant undertakes to ensure that the data provided by him/her is correct. The Service Provider shall not be liable for any incorrect or inaccurate data.
The Service Provider does not enter into contracts with minors. By accepting these General Terms and Conditions, the Participant declares that he/she is at least 18 years of age at the time of concluding the contract.
12/A Confidential information, trade secret, trademark
Participant acknowledges that taking photographs or video recordings at the workshop is prohibited. It is also forbidden to record what is said by any means capable of recording sound or images without the prior written consent of the Service Provider. Participants may only make recordings with the prior written consent of the Service Provider and the other Participants during the workshop.
Participant declares that during the workshop, he/she will be provided by the Service Provider with trade secrets within the meaning of Act LIV of 2018 on the Protection of Trade Secrets and Protected Information knowledge/know-how (hereinafter collectively referred to as: Confidential Information).
In particular, confidential information is any information provided to a Participant that are otherwise non-public pieces of information, methods, training elements and processes which are otherwise kept secret, ideas, techniques, samples, and other useful knowledge, regardless of the means by which it was obtained by Participant and whether or not it is in writing..
Participant declares and accepts responsibility for
– keeping Confidential Information disclosed to him/her in strict confidence and to make it public or to disclose it to a third party only with the prior written consent of the Service Provider,
– keeping Confidential Information which comes to its knowledge confidential and shall not disclose, transmit or make it available to others, directly or indirectly disclose it to any other person, nor permit any other person to have access to it, in whole or in part, or to decrypt it.
Participant shall not be bound by the obligation of confidentiality if the release of confidential information is required by law, court or other enforceable decision of a public authority, to the extent necessary to disclose it.
Participant agrees that after the workshop he/she will not engage in any business activities that would cause damage to the Service Provider, in particular the following:
– Participant shall not teach the techniques learned in the workshop either as a freelancer or in an employee, agent or subcontractor position in another company, or present, produce or share on any social media platform, social video sharing portal or otherwise any video or description on any topic that may contain Confidential Information.
– Participant shall not start his/her own business using Confidential Information or the workshop topic of the workshop, and shall not establish a company, firm or enterprise for this purpose.
– Participant undertakes to refrain from making any statements that may damage the reputation of the Service Provider during and after the workshop.
Participant shall be bound to pay a penalty of HUF 3.000.000, (i.e. Three Million HUF) to the Service Provider for each and every violation of the confidentiality and other behavioural liabilities. Participant declares that the penalty is not excessive or disproportionate, and waives the right to challenge it in court at a later date.
Participant is bound by confidentiality for an indefinite period of time and will continue to be bound by confidentiality after the workshop.
Participant acknowledges that the Service Provider, as the trademark owner, does not grant any right of use under this Agreement for the name and logo as trademarks associated with the services under this Agreement.
- Right of withdrawal:
The Participant shall not have the right of withdrawal in respect of the contract for the provision of the service (after the service has been performed in its entirety) if the Service Provider has commenced performance with the express prior consent of the Participant and the Participant has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal herein after the commencement of performance.
Participant acknowledges that by accepting these Terms and Conditions, Participant expressly agrees that Service Provider may commence performance of the Services after payment of the fees for the Services provided by Participant. The Participant thereby forfeits his right of withdrawal as detailed in this clause, which the Participant acknowledges by accepting these General Terms and Conditions.
- Privacy Notice:
The Service Provider shall process personal data only in accordance with the provisions of applicable law, in strict compliance with the provisions of data management and data protection regulations, taking into account the principles of lawfulness, fairness and transparency, purpose limitation, data economy, accuracy, limited storage.
The Service Provider shall take all technical and organizational measures to ensure that the personal data of the Participants are processed in a secure manner, as required by Regulation (EU) 2016/679 of the European Parliament and of the Council.
The Privacy Notice on the processing of personal data is also available at the Service Provider’s registered office.
- Handling of complaints about the Service Provider’s activities:
If the Participant is dissatisfied with the service provided by the Service Provider and wishes to complain to the Service Provider, he/she may do so verbally or in writing: by post (Judit Czinkné Poór, sole proprietor 8400 Ajka, Rákóczi Ferenc utca 2. 2. em. 4. a.) or by e-mail (mezesmanna@gmail.com).
The Service Provider will investigate all complaints. The Service Provider is obliged to investigate the verbal complaint immediately and to remedy it if necessary. If the Participant does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall promptly record the complaint and its position on the complaint and shall provide a copy of the record to the Participant on the spot in the case of a personally communicated oral complaint.
In the case of an oral complaint communicated by telephone or other electronic communication service, the Participant shall be sent the reply on the merits within 30 days at the latest, in accordance with the provisions applicable to the reply to a written complaint.
Unless otherwise provided for in a directly applicable legal act of the European Union, the Service Provider shall respond to the written complaint in writing and provide a substantive reply within thirty days of receipt and shall take steps to communicate the reply. A shorter time limit may be set by law, or a longer time limit by statute. The Service Provider shall state the reasons for its rejection of the complaint. The Service Provider shall assign a unique identification number to the oral complaint communicated by telephone or by electronic communications.
The record of the complaint must contain the following information:
- name and address of the Participant,
- place, time and manner of filing the complaint,
- a detailed description of the Participant’s complaint, a list of the documents, papers and other evidence presented by the Participant,
- a statement by the Service Provider of its position on the Participant’s complaint, if an immediate investigation of the complaint is possible,
- the signature of the person who took the minutes and, except in the case of a verbal complaint communicated by telephone or other electronic communication service, the Participant,
- the time and place of the taking of the minutes,
- in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
The Service Provider must keep the record of the complaint and a copy of the reply for three years and present it to the supervisory authorities upon request.
If the complaint is rejected, the Service Provider shall inform the Participant in writing of the Authority or Conciliation Body to which the complaint may be submitted, according to its nature. The information shall also include the headquarters, telephone and Internet contact details and mailing address of the competent Authority or the Conciliation Body of the Participant’s place of residence or domicile. The information shall also include whether the Service Provider will use the Conciliation Body procedure to settle the consumer dispute.
- Conciliation Board, Consumer Protection:
The Service Provider hereby informs the Participants that if the Participant does not agree with the Service Provider’s response to his/her complaint, he/she may contact the following authorities:
To initiate conciliation proceedings, the Participant may apply to the Conciliation Board of the Participant’s place of residence or to the Conciliation Board of the Service Provider’s place of establishment.
The Conciliation Body of the seat of the Service Provider:
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 115-116.
Mailing address: 8200 Veszprém, Radnóti tér 1. Pf.: 220
Phone number: 06-88-814-121; +36-88-814-111
E-mail: info@bekeltetesveszprem.hu
Webpage: www.bekeltetesveszprem.hu
Contact details for each regional Conciliation Board:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone number: +36-72/507-154
Mobil: +36-20/283-3422
Fax: 06-72-507-152
E-mail: info@baranyabekeltetes.hu
Webpage: www.baranyabekeltetes.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Mailing address: 6001 Kecskemét Pf. 228.
Phone number: (+36) 76 501 525; (+36) 76 501 532
Mobil: (+36) 70 938 4765
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu Webpage: www.bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66-324-976
Fax: 06-66-324-976
E-mail: bekeltetes@bmkik.hu
Webpage: www.bmkik.hu/index.php?id=1317
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number:06-46-501-091
E-mail: bekeltetes@bokik.hu
Webpage: www.bokik.hu/bekelteto-testulet
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address: 1253 Budapest, Pf.: 10.
Phone number: +36 (1) 488 21 31
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
Webpage: www.bekeltet.bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
E-mail: bekelteto.testulet@csmkik.hu
Webpage: www.bekeltetes-csongrad.hu
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number:06-22-510-310
Fax: 06-22-510-312
E-mail: bekeltetes@fmkik.hu Webpage: www.bekeltetesfejer.hu
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217
E-mail: bekeltetotestulet@gymskik.hu Webpage: www.gymsmkik.hu/bekelteto
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710; 06-52-500-745
Fax: 06-52-500-720
E-mail: bekelteto@hbkik.hu
Webpage: www.hbmbekeltetes.hu
Heves County Conciliation Board
Address: 3300 Eger, Hadnagy utca 6. földszint 1. doorbell: 6
Mailing address: 3300 Eger, Faiskola út 15.
Phone number: +36 36 416-660 extension 105
Mobil: (30) 967-4336
E-mail: bekeltetes@hkik.hu
Webpage: www.hkik.hu/hu/content/bekelteto-testulet
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. emelet 303-304. szoba
Phone number: 06-20-373-2570
E-mail: bekeltetotestulet@iparkamaraszolnok.hu Webpage: www.jaszbekeltetes.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-010; 06-34-513-012
Fax: 06-34-316-259
Email: bekeltetes@kemkik.hu
Webpage: www.kemkik.hu/bekelteto-testulet
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Mártírok útja 4. fsz. 1.
Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu
Webpage: www.bekeltetes-nograd.hu
Pest County Conciliation Board
Address and mailing address: 1055 Budapest, Balassi Bálint utca 25. IV/2.
Phone/Fax: 06-1-792-7881
E-mail address: pmbekelteto@pmkik.hu
Webpage: www.panaszrendezes.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Phone number: 06-82-501-026; 06-82-501-000
Fax: 06-82-501-046
E-mail: skik@skik.hu
Webpage: www.skik.hu/bekelteto-testulet-159
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42-420-180
Fax: 06-42-420-180
E-mail: bekelteto@szabkam.hu Webpage: www.bekeltetes-szabolcs.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet Phone: 06-74-411-661
Mobil: 06-30-664-2130
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu, monus.greta@tmkik.hu
Webpage: www.tmkik.hu/hu/bekelteto-testulet
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Customer reception address: 9700 Szombathely, Rákóczi Ferenc u. 23.
Phone number: 06-94-312-356; 06-94-506-645
E-mail: pergel.bea@vmkik.hu
Webpage: www.vasibekelteto.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 115-116.
Mailing address: 8200 Veszprém, Radnóti tér 1. Pf.: 220
Phone number: 06-88-814-121; +36-88-814-111
E-mail: info@bekeltetesveszprem.hu
Webpage: www.bekeltetesveszprem.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi út 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu
Webpage: www.bekelteteszala.hu
The Conciliation Board is an independent body that operates alongside the county chambers of commerce and industry and the Metropolitan Chamber of Commerce and Industry. It was established to try to resolve disputes between the Participant and the Service Provider out of court, primarily to reach a settlement between the two parties and thus to help consumers to enforce their rights simply, quickly and effectively.
The Participant must attempt to settle the dispute directly with the Service Provider as a condition for referral to the Conciliation Board. The procedure of the Conciliation Board is free of charge and the Participant may only be obliged to pay if the Board decides to the detriment of the Participant.
The proceedings of the Conciliation Board shall be initiated at the request of the Participant. The request must be submitted in writing to the Chairman of the Arbitration Board: the requirement of written form may be satisfied by letter, telegram, telex, facsimile or any other means which enables the recipient to store the data addressed to him permanently for a period of time adequate for the purpose for which the data were intended and to display the stored data in unchanged form and content.
The request must include:
- the name, place of residence or domicile of the Participant,
- the name, registered office or relevant place of business of the Provider,
- the designation of the body requested to replace the competent Conciliation Body,
- a brief description of the Participant’s position, the facts supporting it and the evidence in support thereof,
- a statement by the Participant that the Participant has attempted to resolve the dispute directly with the Service Provider,
- a statement by the Participant that no other Conciliation Board proceedings have been initiated in the matter, no mediation proceedings have been initiated, no statement of claim has been filed and no application for an order for payment has been submitted,
- a motion for a decision of the Board,
- signature of the Participant.
The request must be accompanied by the document or a copy (extract) of the document, the content of which the Participant refers to as evidence, in particular the written statement of the Service Provider rejecting the complaint, or, failing this, any other written evidence available to the Participant of the attempted consultation.
If the Participant acts through an authorized representative, the authorization shall be attached to the request.
If the Participant perceives a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority. Once the complaint has been examined, the Authority shall decide whether to initiate consumer protection proceedings. Pursuant to Article 45/A (1) – (3) of the Consumer Protection Act and Government Decree No. 387/2016 (XII. 2.) on the designation of the Consumer Protection Authority, the Government Office shall act as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek
The Participant shall be entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
- Online dispute settlement:
The European Commission has set up a website where Participants (if they are acting as Consumers) can register and have the possibility to settle their online application disputes through this website by filling in an application form, avoiding the court procedure. If a Participant wishes to lodge a complaint about a service purchased online and does not necessarily want to go to court, he/she can use the online dispute resolution tool. The portal allows him/her to choose the dispute resolution body he/she wishes to entrust with the handling of the complaint.
How to reach the online dispute resolution platform:
ODR link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
- Miscellaneous and final provisions:
If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this shall not affect the validity of the other provisions of these General Terms and Conditions.
For matters not covered by these General Terms and Conditions, the Hungarian Civil Code (Act V of 2013) and other applicable legal provisions shall prevail.
- Applicable legislation:
The contract between the parties is governed in particular by the following legislation:
- Act CLV of 1997 on Consumer Protection;
- Act V of 2013 on the Civil Code;
- Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;
- Act LXXVII of 2013 on Adult Education.
These General Terms and Conditions shall enter into force on 20.08.2018 and shall apply to contracts concluded after that date.
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